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Cancellation Policy


Right of cancellation

(1) Participants may cancel their contracts in writing (e.g. letter, fax, e-mail) within two weeks without stating reasons. The two-week cancellation period begins with the participants' receipt of confirmation of their registration, i.e. not before conclusion of the contract and not before we have fulfilled our obligation to inform in accordance with Art. 246 (2) in connection with (1) Para. 1 and Para. 2 and our obligations under Art. 246 (2) in connection with (3) German Introductory Act to the Civil Code (EGBGB). Timely dispatch of the cancellation notice is deemed sufficient observance of the cancellation period. The cancellation notice must be sent to: PMI Production Management Institute GmbH, Fraunhoferstra├če 22, 82152 Planegg (Fax: + 49 (89) 8595838; e-mail:

Consequences of cancellation

In the event of effective cancellation, any payments received by both parties shall be returned and any benefits arising therefrom (e.g. interest) repaid. If the seminar material already sent to you by us at your request cannot be returned in its entirety or can only be returned in a deteriorated condition we will require compensation for the costs of the material. This does not apply where the deterioration of the material is solely the result of its having been examined to the extent that would have been possible in an in-store retail transaction. Otherwise, you may avoid obligation to pay compensation for deterioration of the material caused by its intended use by refraining from treating the material as your personal property and from doing anything to impair its value. You are responsible for the costs of returning the material if the material supplied corresponds to the material you ordered and if the price of the material to be returned does not exceed EUR 40.00 or, if at the time of cancellation, you have not yet rendered payment or any contractually agreed part-payment. In other cases the material may be returned free of charge. Repayment obligations must be fulfilled within 30 days. This period begins for you upon the dispatch of your cancellation notice, and for us upon its receipt.

Special notice

Your right of cancellation expires prematurely if the contract is fulfilled in full by both parties upon express request before you assert your right of cancellation.