APICS Dictionary
What is Quality?
"Conformance to requirements or fitness for use. Quality can be defined through five principal approaches:
(1) Transcendent quality is an ideal, a condition of excellence.
(2) Product-based quality is based on a product attribute.
(3) User-based quality is fitness for use.
(4) Manufacturing-based quality is conformance to requirements.
(5) Value-based quality is the degree of excellence at an acceptable price.
Also, quality has two major components:
(1) quality of conformance -quality is defined by the absence of defects, and
(2) quality of design - quality is measured by the degree of customer satisfaction with a product's characteristics and features."
Quality
For us quality is an essential requirement. Our education is based on solid and fully proven material. But how do we control quality?
Feedback forms
After every seminar we receive feedback from our participants. We analyze reference context, teaching approach and the service level of our organization. To date our seminars’ evaluation has been - good to very good.
Surveys
Surveys are carried out on a regular basis. For us it is important to know the expectations and requirements of our customers. This enables us to learn and develop our programs.
Pass quotas
We are very proud that our pass quotas are above the international average. Please click here for the results.
Continuous Improvement projects
As a part of inhouse seminars we analyze current educational requirements. During the seminars the instructors focus on the defined educational goals and establish continuous improvement projects within the company. We provide intensive support at every level of our cooperation.